Support
Something not working, or a question about a purchase? Tell us your device, iOS version and the receiver you were on. We reply within two working days.
support@dialradio.app
Email supportCommon questions
How do I restore a purchase on a new device?
Open the shelf and tap Restore Purchases. Use the same Apple ID you bought with. Plus restores automatically while the subscription is active.
How do I cancel Plus?
Go to Settings › your name › Subscriptions › Dial and choose Cancel Subscription. You keep Plus until the end of the period you paid for.
How do I get a refund?
Apple handles payments, so refunds are requested at reportaproblem.apple.com.
What is the Tactile Trial?
Any locked receiver can be switched on for 60 seconds so you can tune it and hear its room before deciding.
Does it play with the screen locked?
Yes. Dial keeps playing in the background and on the Lock Screen, and the focus and sleep timers end on time with the screen off. If audio stops after a call or when you unplug headphones, tap play on the Lock Screen to resume.
How long can the focus timer run?
Up to 25 minutes on the free receiver and with sound packs, and up to 60 minutes with Plus or Lifetime.
Do I need an internet connection?
No. Every station and room sound is inside the app. You only need a connection to buy or restore.
Is it on Family Sharing?
Yes. Plus, Lifetime and sound packs can be shared with up to five family members through Apple Family Sharing.